All returned items will be provided with a store credit only.


  • We will provide store credit to the value that you paid for the items taking into account any discounts or promotions applied when you purchased the Items. The store credit will not include any delivery charges you have paid.

  • We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise.

  • All eligible items must be returned within 10 days of receipt. Returns attempted outside of this 10-day deadline will be denied and returned to customer.

  • The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as LA ROSA will not be responsible for items lost in transit when being returned to us. 

  • Items must be unworn and unwashed and free of any smells.

  • Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must have all tags, including any original hangtags attached.

  • All returns will be processed within 15 business days of receiving your item.