FAQ

How long will delivery take?

Delivery will take 3-4 days once payment has been received, excluding weekends. If anything changes and there is a possibility of delivery taking longer we will be in contact via email with updates on estimated date of delivery.

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How much does delivery cost?

La Rosa charges a flat rate of R65 for delivery. 

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Collections:

If you would like to arrange collection please contact us on to find out details.

How does sizing work?

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Do you accept exchanges or refunds?

• We will accept exchanges if they are reported within 7 days of delivery.

• The replacement item will be dispatched only once the original item has been returned back to us.

• Courier or postage costs involved in returning an item which needs to be exchanged will not be covered by La Rosa, however we will guide you via email.

•  If you are unsatisfied with the quality of an item we will happily do an exchange for any item to the same value or in-store credit. However we will only offer a refund if the item/s is damaged, eg. torn, stained, badly sewn. provided that you send us a photo of the defect.

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Have any questions or concerns? 

We’re always ready to help!

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Email us: